CRM & Data Insights Administrative Assistant

SGS; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

SGS is seeking an Administrative Assistant to support the UK sales and administrative functions, handling inbound enquiries, coordinating with the sales team, and maintaining CRM data accuracy.

You will monitor communications via multiple channels, ensure Salesforce records are up to date, and assist in creating performance reports. The role emphasizes data integrity, customer service, and collaboration across teams.

Qualifications

• Bachelor’s degree in administration, data analytics customer service, or experience in a similar role.
• Advanced proficiency in office tools (Excel, Outlook, PowerPoint, Word).
• Advanced proficiency in Windows-based applications.
• Good command of the English language (B2+).
• Prior experience in administrative roles is preferred.
• Salesforce experience.
• Data analytics experience (Power BI).

Responsibilities

• Review and allocate inbound enquiries to the UK sales team using capability lists.
• Monitor and manage inquiries via phone, email, webforms and chatbot channels.
• Maintain Salesforce records and ensure data quality across enquiry lifecycle.
• Produce regular sales and performance reports for decision-making.
• Verify documentation and mandatory fields per SGS standards.
• Support license management and user access requests in Salesforce.
• Build strong working relationships and contribute to continuous improvement.

Skills

English proficiency

Organizational skills

Team collaboration

Attention to detail

Education

Bachelor’s degree in administration / related field

Tools

Salesforce

Power BI

Windows-based apps

Job description

SGS is seeking an Administrative Assistant to support the UK sales and administrative functions, handling inbound enquiries, coordinating with the sales team, and maintaining CRM data accuracy.

You will monitor communications via multiple channels, ensure Salesforce records are up to date, and assist in creating performance reports. The role emphasizes data integrity, customer service, and collaboration across teams.