CRM Automation Associate Manager, AI-Enhanced Marketing Ops

DoorDash, Inc.; New York (NY); On-site; USD 109,000 - 160,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off and paid sick leave

medical

dental

vision benefits

11 paid holidays

disability and basic life insurance

family-forming assistance

mental health program

Job summary

DoorDash’s marketing product operations team is the bridge between Retention Marketing and the data tools that power it. As an Associate Manager on CRM Automation, you will own AI-powered automation to help Campaign Operators build, edit, QA, and monitor CRM campaigns across audiences with fewer errors.

You’ll partner with Campaign Operators and the Martech team to design, ship, and scale internal AI-enabled tools and workflows, owning CRM automation end-to-end in a cross-functional,

Qualifications

• 4+ years in marketing technology or CRM operations roles.
• Experience building or operating CRM campaigns in leading platforms.
• Ability to coordinate cross-functional projects and define milestones.

Responsibilities

• Own AI-powered CRM automation initiatives end-to-end.
• Collaborate with Campaign Operators, Marketing, Martech, and Product.
• Develop documentation, SOPs, and training for adoption.
• Track adoption, time saved, and campaign quality metrics.

Skills

CRM automation experience

Cross-functional collaboration

Data-driven decision making

SQL basics

AI tool fluency (ChatGPT, Claude, Copi

Tools

Braze

Salesforce Marketing Cloud

Iterable

Responsys

Job description

DoorDash’s marketing product operations team is the bridge between Retention Marketing and the data tools that power it. As an Associate Manager on CRM Automation, you will own AI-powered automation to help Campaign Operators build, edit, QA, and monitor CRM campaigns across audiences with fewer errors.

You’ll partner with Campaign Operators and the Martech team to design, ship, and scale internal AI-enabled tools and workflows, owning CRM automation end-to-end in a cross-functional,