CRM & Applications Administrator (Hybrid)

Indiana University Bloomington; Bloomington (IN); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical and dental insurance

HSA contributions

Tuition subsidy for IU courses

Paid holidays and generous PTO

Employee assistance program

Job summary

Indiana University Bloomington's Kelley School of Business seeks an experienced IT professional to provide CRM-driven business analysis and platform leadership across recruitment, admissions, and student engagement. You will improve communication timeliness and personalization throughout the student lifecycle, while coordinating with stakeholders and ensuring robust documentation and testing.

Responsibilities include leading design and implementation of new software solutions, mentoring staff,

Qualifications

• Bachelor's degree in computer science, business systems, or related field.
• 5 years of customer/application support, programming, or related experience.

Responsibilities

• Senior CRM business-analysis and platform expertise for systems supporting recruitment, admissions, and student engagement.
• Enable timely, personalized communications throughout the student lifecycle.
• Design, test, document, and coordinate stakeholders for new solutions.

Skills

Communication skills

Problem solving

Multitasking

Customer service

Troubleshooting

Independent work

Coaching & feedback

Judgment & decision making

Collaboration & teamwork

Education

Bachelor's degree in CS or related field

Job description

Indiana University Bloomington's Kelley School of Business seeks an experienced IT professional to provide CRM-driven business analysis and platform leadership across recruitment, admissions, and student engagement. You will improve communication timeliness and personalization throughout the student lifecycle, while coordinating with stakeholders and ensuring robust documentation and testing.

Responsibilities include leading design and implementation of new software solutions, mentoring staff,