Application Administrator

Indiana University Bloomington; Bloomington (IN); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical and dental insurance

HSA contributions

Tuition subsidy for IU courses

Paid holidays and generous PTO

Employee assistance program

Job summary

Indiana University Bloomington's Kelley School of Business seeks an experienced IT professional to provide CRM-driven business analysis and platform leadership across recruitment, admissions, and student engagement. You will improve communication timeliness and personalization throughout the student lifecycle, while coordinating with stakeholders and ensuring robust documentation and testing.

Responsibilities include leading design and implementation of new software solutions, mentoring staff,

Qualifications

• Bachelor's degree in computer science, business systems, or related field.
• 5 years of customer/application support, programming, or related experience.

Responsibilities

• Senior CRM business-analysis and platform expertise for systems supporting recruitment, admissions, and student engagement.
• Enable timely, personalized communications throughout the student lifecycle.
• Design, test, document, and coordinate stakeholders for new solutions.

Skills

Communication skills

Problem solving

Multitasking

Customer service

Troubleshooting

Independent work

Coaching & feedback

Judgment & decision making

Collaboration & teamwork

Education

Bachelor's degree in CS or related field

Job description

Department

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

Department Information

The Kelley School of Business at Indiana University (IU) is acomprehensive provider of top-tier business education with a fullportfolio of undergraduate, graduate, doctoral, and executiveprograms on campuses in Bloomington and Indianapolis, and onlineworldwide. The Kelley School has been creating career momentum for100 years, going from 70 students in 1920 to an enrollment of morethan 15,000 students today. Our innovative curriculum is built onpersonal development, teamwork, and experiential learning with anemphasis on global and social responsibility. Our success isreflected in our reputation among academic peers, our careerplacement statistics, and the accomplishments of more than 137,000living alumni around the globe.

Job Summary

Department Specific Responsibilities

• Provides senior Customer Relationship Management (CRM)business-analysis and platform expertise for systems that supportrecruitment, admissions, program communication, student engagement,career services, employer relationships and alumni outreach.
• Enables timely, accurate, and increasingly personalizedcommunication throughout the student life cycle.
• Provides advanced solution design, continuity, testing,documentation and stakeholder coordination.

General Responsibilities

• Serves as the highest point of escalation for troubleshooting,analyzing, and designing solutions for problems and bugs inapplications and products.
• Manages highly complex upgrades, releases, customization, anddocumentation of work according to team's establishedmethodology.
• Leads in the design, development, and implementation of newsoftware solutions by influencing the services and technologiesthat are developed.
• Develops best practices for building, testing, and deployingapplications.
• Serves as the point of contact with regards to research,evaluation, and guidance for implementation of new and emergingtechnologies that improve the success of client applications.
• Collaborates with leadership and leads project planning,objective formulation, task estimation and evaluation of customerrequests.
• Often provides guidance and feedback to less experiencedstaff.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in computer science, businesssystems, or related field.)

WORK EXPERIENCE

Required

• 5 years customer/application support, programming, or relatedexperience.

SKILLS

Required

• Proficient written and verbal communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates customer service skills.
• Quickly troubleshoots and resolves problems.
• Performs work independently with minimal supervision.
• Effectively coaches and delivers constructive feedback.
• Demonstrates excellent judgment and decision makingskills.
• Excellent collaboration and team building skills.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Work Location

This position is eligible to work a hybrid schedule (mix betweenremote and in-person work), subject to change in the future basedon university policy and business needs.

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure.

Job Classification

Career Level: Advanced

FLSA: Exempt

Job Function: Information Technology

Job Family: Software/App, Admin & Analysis

Click here to learn more about Indiana University'sJob Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

If you wish to include a cover letter, you may include it with yourresume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request aphysical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us

Request Support

Telephone: [phone]