Admissions Operations Lead: Data, Tech & Process

Indiana University; Bloomington (IN); Remote; USD 57,000 - 69,000; Full time

Benefits offered by this job

Medical and dental insurance

Health savings account

Retirement plan

Paid holidays

Tuition subsidy

Job summary

Indiana University Bloomington is seeking a detail-oriented Admissions Operations professional to support recruitment, admissions processing, and data integrity across Slate CRM and SIS systems. The role offers primarily remote work with periodic on-campus presence and a comprehensive benefits package.

Qualifications include a Bachelor’s degree and at least 2 years in customer/application support or related experience, plus strong communication and multi-tasking abilities.

Qualifications

• Bachelor's degree required (CS, business systems, or related field).
• 2 years in customer/application support, programming, or related experience.
• Proficient written and verbal communication skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates customer service skills.

Responsibilities

• Provide specialized customer support through provisioning and creating projects or workspaces within applications.
• Troubleshoot and analyze problems in applications and products.
• Perform complex upgrades, releases, customization, and documentation of work.
• Perform programming, scripting, and modifications of applications for corrective action.
• Collaborates with technical and functional business clients and teams.
• Contributes to project planning, objective formulation, task estimation and evaluation of customer requests.
• May train, mentor and provide guidance and feedback to less experienced staff.

Skills

Written and verbal communication

Problem solving

Multiple priorities

Customer service

Troubleshooting

Independent work

Coaching & feedback

Education

Bachelor's degree in CS or related field

Job description

Indiana University Bloomington is seeking a detail-oriented Admissions Operations professional to support recruitment, admissions processing, and data integrity across Slate CRM and SIS systems. The role offers primarily remote work with periodic on-campus presence and a comprehensive benefits package.

Qualifications include a Bachelor’s degree and at least 2 years in customer/application support or related experience, plus strong communication and multi-tasking abilities.