Application Administrator

Indiana University; Bloomington (IN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical and dental insurance

HSA contributions

Tuition subsidy

Generous holidays & PTO

Job summary

Kelley School of Business at Indiana University is seeking an experienced IT professional to lead CRM analysis and platform support for recruitment, admissions, and student engagement. You will ensure timely communications across the student lifecycle and coordinate design, testing, and documentation of solutions.

The role requires strong problem-solving, collaboration, and the ability to manage multiple priorities in a hybrid work arrangement with IU benefits and professional growth

Qualifications

• Bachelor's degree required (computer science, business systems or related field).
• 5 years customer/application support, programming, or related experience.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deliver results.

Responsibilities

• Provides senior CRM business-analysis and platform expertise for recruitment, admissions, and student life cycle systems.
• Enables timely, accurate, and personalized communications across the student lifecycle.
• Delivers advanced solution design, testing, documentation, and stakeholder coordination.
• Acts as escalation point for troubleshooting and designing fixes for applications and products.
• Leads upgrades, releases, customization, and documentation following established methods.
• Drives design and implementation of new software solutions and best practices.
• Collaborates with leadership on project planning, estimation, and evaluation.

Skills

Proficient communication

Problem solving

Multitasking

Customer service

Troubleshooting

Independent work

Coaching & feedback

Judgment & decision making

Collaboration & teamwork

Education

Bachelor's degree

Job description

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

The Kelley School of Business at Indiana University (IU) is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 15,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 137,000 living alumni around the globe.

Department Specific Responsibilities

• Provides senior Customer Relationship Management (CRM) business-analysis and platform expertise for systems that support recruitment, admissions, program communication, student engagement, career services, employer relationships and alumni outreach.
• Enables timely, accurate, and increasingly personalized communication throughout the student life cycle.
• Provides advanced solution design, continuity, testing, documentation and stakeholder coordination.

General Responsibilities

• Serves as the highest point of escalation for troubleshooting, analyzing, and designing solutions for problems and bugs in applications and products.
• Manages highly complex upgrades, releases, customization, and documentation of work according to team's established methodology.
• Leads in the design, development, and implementation of new software solutions by influencing the services and technologies that are developed.
• Develops best practices for building, testing, and deploying applications.
• Serves as the point of contact with regards to research, evaluation, and guidance for implementation of new and emerging technologies that improve the success of client applications.
• Collaborates with leadership and leads project planning, objective formulation, task estimation and evaluation of customer requests.
• Often provides guidance and feedback to less experienced staff.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in computer science, business systems, or related field.)

WORK EXPERIENCE

Required

• 5 years customer/application support, programming, or related experience.

SKILLS

Required

• Proficient written and verbal communication skills.
• Demonstrates problem solving skills.
• Ability to simultaneously handle multiple priorities.
• Demonstrates customer service skills.
• Quickly troubleshoots and resolves problems.
• Performs work independently with minimal supervision.
• Effectively coaches and delivers constructive feedback.
• Demonstrates excellent judgment and decision making skills.
• Excellent collaboration and team building skills.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position is eligible to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Advanced

FLSA: Exempt

Job Function: Information Technology

Job Family: Software/App, Admin & Analysis

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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