Critical Environments & Quality Assurance Lead

Pacific West Site Services, Inc.; Indianapolis (IN); On-site; USD 110,000 - 120,000; Full time

Job summary

Pacific West Site Services, Inc. is hiring a Critical Environments Manager to coordinate operations and ensure contract adherence across SBM customers. You will plan, supervise, and maintain program health, implementing company standards and QA controls.

The role involves on-site assessments, guiding quality improvements, and leading high-level inspections. A.A. degree and 2+ years' experience are required, with possible CPR/First Aid and forklift certifications.

Qualifications

• A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience.
• CPR/AED/First Aid certification is a plus
• A valid driver's license may be required based on business needs.
• Completed all safety and task training certification
• Forklift certification may be required

Responsibilities

• Perform on-site assessments determining effectiveness of program in meeting contractual SOW and quality of service delivery
• Make recommendations, share best practices and implement actions to improve program SOW and/or quality service delivery
• Investigate customer complaints regarding quality and support RCA activities
• Identify at risk programs and facilitate CAPA process and required follow up actions where needed
• Monitor internal processes for quality standards via on-site and remote program formal assessments
• Support new account transitions as assigned
• Guide and assist prior to and during high level client service inspections (i.e. Regulatory, Partner, VIP)
• Conduct personnel compliance audits, develop and/or verify work schedules to ensure adequate service
• Perform classroom style and on-the-job trainings (MGMT & Staff) to address and correct areas of concern
• Complete routine reporting and deliverables associated with the position keeping Dept. and local management team informed of significant issues identified during activities and actions taken to improve
• Support operations feed forward loop through proper execution of the CE Quality Events as assigned
• Audit inventory supplies and equipment for condition and SOW delivery effectiveness
• Develop new approaches to solve problems identified during quality activities
• Investigate and promote improved equipment and methods
• Implement organization policies and goals
• Facilitate budget requests, identify areas enhancements are necessary or reductions can be made
• Assist with plans, budgets, and schedule modifications including cost estimates, bid sheets and contracts
• Participate in the development of long-range plans for program/process improvements
• Support assigned sites in driving organic growth and new client opportunities
• Collect benchmarking data for preparing estimates, labor hours, expenses, and other metrics
• Maintain a safe work environment for self and employees
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of controlled environment programs
• Act as liaison between company, customers, clients, employees, and subcontractors
• Assist with human resource concerns and issues
• Some travel is required for this position

Skills

Verbal and written communication

Customer service

Project management

Time management

Training and coaching

Presentation skills

Interviews

Education

A.A. Degree with 2+ years experience

CPR/AED/First Aid certification

Driver's license

Safety and task training certification

Forklift certification

Tools

Microsoft Office

Job description

Pacific West Site Services, Inc. is hiring a Critical Environments Manager to coordinate operations and ensure contract adherence across SBM customers. You will plan, supervise, and maintain program health, implementing company standards and QA controls.

The role involves on-site assessments, guiding quality improvements, and leading high-level inspections. A.A. degree and 2+ years' experience are required, with possible CPR/First Aid and forklift certifications.