Critical Environments Leader - Quality & Compliance

SBM Management Services, LP; Chicago (IL); On-site; USD 110,000 - 120,000; Full time

Job summary

SBM Management Services, LP in Chicago is seeking a Critical Environments Manager to coordinate and direct operations under contractual responsibilities with SBM customers. You will plan, supervise, and maintain program health through high-level oversight of quality assurance and customer relations.

Responsibilities include assessing SOW alignment, leading CAPA actions, conducting on-site assessments, guiding client inspections, overseeing budgets, training staff, and ensuring safety and

Qualifications

• AA degree with 2+ years of experience or equivalent education.
• CPR/AED/First Aid certification a plus.
• Valid driver's license may be required for this position.

Responsibilities

• Perform on-site assessments of program effectiveness against SOW and quality standards.
• Lead CAPA actions and implement improvements.
• Investigate customer complaints and support RCA activities.
• Ensure safe work environment and regulatory compliance.
• Coordinate with clients, subcontractors, and SBM teams.

Skills

Project management

Quality assurance

Customer relations

Budget planning

Training & development

MS Office

Education

AA Degree

Tools

Microsoft Office

Job description

SBM Management Services, LP in Chicago is seeking a Critical Environments Manager to coordinate and direct operations under contractual responsibilities with SBM customers. You will plan, supervise, and maintain program health through high-level oversight of quality assurance and customer relations.

Responsibilities include assessing SOW alignment, leading CAPA actions, conducting on-site assessments, guiding client inspections, overseeing budgets, training staff, and ensuring safety and