Critical Environments Programs Lead

SBM Offshore; Clifton (TX); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

SBM Offshore is seeking a Critical Environments Manager to coordinate and direct operations, ensuring contractual responsibilities and high-quality service delivery across customer programs. The role includes planning, supervision, customer relations, and implementing company-wide standards.

You will lead program-specific QA/QC and guide teams through inspections and CAPA actions. Responsibilities cover on-site assessments, process optimization, compliance with regulations, and collaboration

Qualifications

• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of upkeep and care of cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
• Customer service, problem solving, time management, project management, planning, communication, and training skills.
• Knowledge of Microsoft Office and computer skills.
• Ability to respond to inquiries from customers, regulatory agencies, or members of the business community.
• Ability to present information and respond to questions from groups of managers, customers, employees, and public.
• Carries out management responsibilities including interviewing, hiring, planning, assigning, directing work; evaluations; addressing complaints.

Responsabilités

• Coordinate on-site assessments to determine effectiveness of program in meeting SOW and quality of service delivery.
• Make recommendations and implement actions to improve program SOW and/or quality service delivery.
• Investigate customer complaints regarding quality and support RCA activities.
• Identify at-risk programs and facilitate CAPA process and follow-up actions.
• Monitor internal processes for quality standards via on-site and remote assessments.
• Support new account transitions as assigned.
• Guide during client inspections and keep local management informed of significant issues.
• Support quality events and drive improvements.
• Audit inventory and equipment for condition and SOW delivery effectiveness.
• Develop new approaches to solve problems identified during quality activities.
• Promote improved equipment and methods.
• Implement organization policies and goals.
• Participate in long-range plans for program/process improvements.
• Support sites in driving organic growth and new client opportunities.
• Collect benchmarking data for estimates, labor hours, expenses, and metrics.
• Maintain a safe work environment for self and employees.
• Ensure compliance with local, state, and federal regulations.
• Direct supervisory management engaged in CE programs.
• Act as liaison between company, customers, employees, and subcontractors.
• Some travel is required.

Connaissances

Program management

Customer relations

Quality assurance

Regulatory compliance

Leadership

Outils

Microsoft Office

Description du poste

SBM Offshore is seeking a Critical Environments Manager to coordinate and direct operations, ensuring contractual responsibilities and high-quality service delivery across customer programs. The role includes planning, supervision, customer relations, and implementing company-wide standards.

You will lead program-specific QA/QC and guide teams through inspections and CAPA actions. Responsibilities cover on-site assessments, process optimization, compliance with regulations, and collaboration