Critical Environments Manager: Quality & Compliance Lead

SBM; Phoenix (AZ); On-site; USD 110,000 - 120,000; Full time

Job summary

SBM in Phoenix is seeking a Critical Environments Manager to coordinate operations and direct activities to meet contractual requirements. You will plan, supervise, and manage customer relations across programs and implement company-wide standards.

The role emphasizes QA/QC, CAPA, audits, training, and budget planning, with travel as needed. A.A. degree and 2+ years experience preferred; OSHA/CPR certifications a plus.

Qualifications

• A.A. Degree required with 2+ years of experience.
• Strong verbal and written communication skills.
• Bilingual a plus.

Responsibilities

• Perform on-site assessments determining effectiveness of program in meeting contractual SOW and quality of service delivery.
• Make recommendations, share best practices and implement actions to improve program SOW and/or quality service delivery.
• Investigate customer complaints regarding quality and support RCA activities.
• Identify at risk programs and facilitate CAPA process and required follow up actions where needed.
• Monitor internal processes for quality standards via on-site and remote program formal assessments.
• Support new account transitions as assigned.
• Guide and assist prior to and during high level client service inspections.
• Audit inventory supplies and equipment for condition and SOW delivery effectiveness.
• Perform classroom style and on-the-job trainings to address and correct areas of concern.

Skills

Project management

Communication

Time management

Coaching

Presentation

Education

A.A. Degree

Tools

Microsoft Office

Job description

SBM in Phoenix is seeking a Critical Environments Manager to coordinate operations and direct activities to meet contractual requirements. You will plan, supervise, and manage customer relations across programs and implement company-wide standards.

The role emphasizes QA/QC, CAPA, audits, training, and budget planning, with travel as needed. A.A. degree and 2+ years experience preferred; OSHA/CPR certifications a plus.