Critical EMS Dispatcher: 24/7 Emergency Communications

Emergency Telecommunicator Services; Matthews (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Matthews, NC seeks an Emergency Medical Dispatcher to manage urgent calls, identify priorities, and coordinate resources. You will gather patient data, relay critical information, and follow established protocols, with training opportunities and ongoing oversight.

Applicants should have a high school diploma, CPR and an EMD certification or eligibility, and be prepared for shift work including nights, weekends, or holidays as needed.

Qualifications

• High school diploma or equivalent required; sponsorship for training possible.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system or coordinate ambulance resources when included.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Emergency dispatch

Communication

Protocol knowledge

Education

High school diploma

EMD certification

CPR certification

Job description

Emergency Telecommunicator Services in Matthews, NC seeks an Emergency Medical Dispatcher to manage urgent calls, identify priorities, and coordinate resources. You will gather patient data, relay critical information, and follow established protocols, with training opportunities and ongoing oversight.

Applicants should have a high school diploma, CPR and an EMD certification or eligibility, and be prepared for shift work including nights, weekends, or holidays as needed.