EMS Dispatcher: Life-Saving Call Coordination

Emergency Telecommunicator Services; Saint Matthews (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Matthews, IN seeks Emergency Medical Dispatchers to handle urgent calls, gather patient data, apply protocols, and coordinate responders. The role requires calm, precise communication and the ability to work under pressure on rotating shifts.

A high school diploma or equivalent is typically required; CPR and EMS certifications may be needed. Training may be sponsored, with background checks and certifications maintained.

Qualifications

• High school diploma or equivalent required.
• CPR certification and additional coursework may be required.
• EMD certification may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient\'s location, callback number, and access details.
• Ask approved questions about the patient\'s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication skills

Multitasking

Problem solving under pressure

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Matthews, IN seeks Emergency Medical Dispatchers to handle urgent calls, gather patient data, apply protocols, and coordinate responders. The role requires calm, precise communication and the ability to work under pressure on rotating shifts.

A high school diploma or equivalent is typically required; CPR and EMS certifications may be needed. Training may be sponsored, with background checks and certifications maintained.