Emergency Medical Dispatcher – 24/7 Critical Dispatch

Emergency Telecommunicator Services; Westfield (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Westfield, NC seeks an Emergency Medical Dispatcher to join its 24/7 operations. You will receive dispatch calls, verify locations, assess urgency, and coordinate EMS response according to approved protocols.

This role may require CPR certification and Emergency Medical Dispatcher certification, with overtime, night shifts, and rotating schedules as needed. A high school diploma or equivalent is typically required, with sponsored training possible.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; EMT/paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Emergency Medical Dispatcher cert

CPR certification

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Westfield, NC seeks an Emergency Medical Dispatcher to join its 24/7 operations. You will receive dispatch calls, verify locations, assess urgency, and coordinate EMS response according to approved protocols.

This role may require CPR certification and Emergency Medical Dispatcher certification, with overtime, night shifts, and rotating schedules as needed. A high school diploma or equivalent is typically required, with sponsored training possible.