Emergency Medical Dispatcher - 24/7 Critical-Calls Center

County Emergency Communications; Winfall (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Shift premiums

Job summary

County Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls from its Winfall, NC location. The role involves gathering patient details, establishing priorities, and coordinating EMS resources in accordance with approved protocols.

Qualified candidates may need CPR certification and EMD certification; EMT or paramedic credentials are not universally required. The position may include overnight, weekend, and rotating shifts with overtime as needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMD certification may be required before appointment.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

County Emergency Communications seeks an Emergency Medical Dispatcher to handle urgent medical calls from its Winfall, NC location. The role involves gathering patient details, establishing priorities, and coordinating EMS resources in accordance with approved protocols.

Qualified candidates may need CPR certification and EMD certification; EMT or paramedic credentials are not universally required. The position may include overnight, weekend, and rotating shifts with overtime as needed.