Critical 911 Dispatcher - Calm, Rapid Emergency Response

911 Emergency Communications; New Stanton (Westmoreland County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime compensation

Job summary

911 Emergency Communications seeks qualified dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, confirm locations, and coordinate resources. A high school diploma is common; training and certifications vary by agency.

You will work across multiple systems, relay information accurately, and maintain records in high-pressure situations. Shifts may include nights, weekends, and overtime.

Qualifications

• High school diploma or GED commonly required.
• Good typing speed and accuracy help handle calls.
• Strong listening and clear communication are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as incidents change.
• Provide approved caller instructions within training limits.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer-aided dispatch

Job description

911 Emergency Communications seeks qualified dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, confirm locations, and coordinate resources. A high school diploma is common; training and certifications vary by agency.

You will work across multiple systems, relay information accurately, and maintain records in high-pressure situations. Shifts may include nights, weekends, and overtime.