911 Dispatcher — Calm, High-Stakes Public Safety Communicator

911 Emergency Communications; Philadelphia (Philadelphia County); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Communications is seeking dispatchers to connect callers with emergency responders in a high-stakes environment. You may handle emergency and nonemergency calls, confirm locations, and relay critical information across multiple systems.

Position involves rotating shifts, possible overtime, and adherence to agency procedures. A high school diploma or GED is commonly required, with opportunities for certification and entry-level advancement.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing, listening, and clear speech are essential, with basic computer skills expected.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications is seeking dispatchers to connect callers with emergency responders in a high-stakes environment. You may handle emergency and nonemergency calls, confirm locations, and relay critical information across multiple systems.

Position involves rotating shifts, possible overtime, and adherence to agency procedures. A high school diploma or GED is commonly required, with opportunities for certification and entry-level advancement.