Public Safety Dispatcher — Calm, Critical-Response Operator

Emergency Telecommunicator Services; McCordsville (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher to connect callers with police, fire, and medical responders in McCordsville, IN. You will verify locations, gather critical details, and coordinate responders while managing multiple communication systems.

The role may include overnight, weekend, and holiday shifts with overtime. Candidates should have a high school diploma or equivalent; some agencies require prior emergency communications experience or certifications.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants, while others require experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Job description

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher to connect callers with police, fire, and medical responders in McCordsville, IN. You will verify locations, gather critical details, and coordinate responders while managing multiple communication systems.

The role may include overnight, weekend, and holiday shifts with overtime. Candidates should have a high school diploma or equivalent; some agencies require prior emergency communications experience or certifications.