Critical 911 Dispatcher - Calm, Coordinated Response

Emergency Telecommunicator Services; Buffalo Lake (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Professional training

Job summary

Emergency Telecommunicator Services is seeking qualified 911 Emergency Dispatchers for roles in Delano, MN. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating with police, fire, and EMS per agency procedures.

Ideal candidates maintain composure under pressure, possess strong typing and listening skills, and can enter data accurately into CAD systems while multitasking across radios and incidents.

Qualifications

• High school diploma or GED required; some agencies may require prior experience or certifications.
• Excellent typing speed and accuracy; strong listening skills.
• Ability to stay calm and professional while handling high-stress emergency calls.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Calm under pressure

Clear communication

Education

High school diploma or GED

Tools

CAD software

Radio systems

Job description

Emergency Telecommunicator Services is seeking qualified 911 Emergency Dispatchers for roles in Delano, MN. Responsibilities include handling emergency and nonemergency calls, confirming details, and coordinating with police, fire, and EMS per agency procedures.

Ideal candidates maintain composure under pressure, possess strong typing and listening skills, and can enter data accurately into CAD systems while multitasking across radios and incidents.