911 Emergency Dispatcher — Calm, Critical-Response Hero

Emergency Telecommunicator Services; Russell (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Job summary

Emergency Telecommunicator Services in Russell, MN seeks an attentive 911 Emergency Dispatcher to join a dedicated public safety communications team. You will answer emergency and nonemergency calls, verify locations, and coordinate responders following agency procedures.

Ideal candidates have a high school diploma, strong typing, active listening, clear speech, and basic computer skills, with the ability to work under pressure and manage multiple screens and radio systems.

Qualifications

• High school diploma commonly required; agencies may recruit entry-level.
• Typing, active listening, clear speech essential for call handling.
• Basic computer proficiency and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training limits
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma

Job description

Emergency Telecommunicator Services in Russell, MN seeks an attentive 911 Emergency Dispatcher to join a dedicated public safety communications team. You will answer emergency and nonemergency calls, verify locations, and coordinate responders following agency procedures.

Ideal candidates have a high school diploma, strong typing, active listening, clear speech, and basic computer skills, with the ability to work under pressure and manage multiple screens and radio systems.