Critical 911 Dispatcher: Save Lives by Dispatching

911 Emergency Communications; Wheeler (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications is seeking a dedicated Dispatcher to handle emergency and nonemergency calls within the service area. You will verify addresses, collect callback numbers, and confirm incident details while prioritizing calls per agency procedures.

The role requires efficient typing, active listening, and clear communication under pressure. You will enter data into dispatch systems, monitor radio traffic, and coordinate with responders as situations evolve.

Qualifications

• High school diploma or equivalent commonly required.
• Typing, active listening, clear speech, basic computer proficiency are useful.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer basics

Organizational skills

Education

High school diploma

Job description

911 Emergency Communications is seeking a dedicated Dispatcher to handle emergency and nonemergency calls within the service area. You will verify addresses, collect callback numbers, and confirm incident details while prioritizing calls per agency procedures.

The role requires efficient typing, active listening, and clear communication under pressure. You will enter data into dispatch systems, monitor radio traffic, and coordinate with responders as situations evolve.