Critical 911 Call Taker – Start Your Public Safety Career

National Public Safety Careers; Drexel (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Drexel, NC. The role involves handling emergency and nonemergency lines, validating caller information, and documenting critical data for dispatch.

Training and certifications are required to obtain the appropriate qualifications. Applicants should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and work in a fast-paced

Qualifications

• High school diploma or recognized equivalent.
• Customer service or dispatch experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Drexel, NC. The role involves handling emergency and nonemergency lines, validating caller information, and documenting critical data for dispatch.

Training and certifications are required to obtain the appropriate qualifications. Applicants should have a high school diploma and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures and work in a fast-paced