911 Call Taker – 24/7 Shifts with Impactful Public Safety Work

National Public Safety Careers; Excelsior Springs (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Excelsior Springs, MO. Duties include responding to emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training and certifications guide pre-arrival instructions and privacy protection. Ideal candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures in a high-stress environment.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills recommended.
• Ability to follow structured procedures and stay calm on calls.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide caller instructions within training and certification guidelines.
• Support accessibility resources as needed.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers in Excelsior Springs, MO. Duties include responding to emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training and certifications guide pre-arrival instructions and privacy protection. Ideal candidates will have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures in a high-stress environment.