Emergency Call Taker & Dispatcher – Derby, VT

Public Safety Dispatch Network; Derby Center (VT); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Zusammenfassung

Public Safety Dispatch Network seeks a dedicated 911 Call Taker in Derby, VT. This role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch software.

You will follow structured questions to determine urgency and forward information to the correct team, all while maintaining caller calm and safety. Ideal candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.

Qualifikationen

• High school diploma or recognized equivalent is commonly required.
• Strong listening and typing skills are important for accurate data entry.
• Clear verbal communication and the ability to follow structured procedures are essential.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Active listening

Typing

Verbal communication

Follow procedures

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Public Safety Dispatch Network seeks a dedicated 911 Call Taker in Derby, VT. This role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch software.

You will follow structured questions to determine urgency and forward information to the correct team, all while maintaining caller calm and safety. Ideal candidates typically have a high school diploma or equivalent, strong listening and typing skills, and clear verbal communication.