Critical 911 Call Taker & Dispatcher

Public Safety Dispatch Network; Harrietta (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Harrietta, MI to handle emergency and nonemergency calls. You will verify locations, collect callback info, and document details in dispatch software with clear communication and composure.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and good verbal communication. Training emphasizes call-taking and compliance with agency procedures.

Qualifications

• High school diploma or equivalent required; related training helpful.
• Strong listening, typing accuracy, and clear verbal communication are essential.
• Previous customer service, telephone support, or public safety exposure is beneficial.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Harrietta, MI to handle emergency and nonemergency calls. You will verify locations, collect callback info, and document details in dispatch software with clear communication and composure.

Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and good verbal communication. Training emphasizes call-taking and compliance with agency procedures.