911 Call Taker: Launch a Critical Public Safety Career

Public Safety Dispatch Network; Cassopolis (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Cassopolis, MI to handle emergency and non-emergency calls. You will confirm locations, collect callback data, and document details in dispatch software while following approved questions and procedures.

Successful applicants typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certifications, and background checks are required for eligibility.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as required.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service experience

Procedural compliance

Documenting information

Education

High school diploma or equivalent

Tools

Dispatch/call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Cassopolis, MI to handle emergency and non-emergency calls. You will confirm locations, collect callback data, and document details in dispatch software while following approved questions and procedures.

Successful applicants typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certifications, and background checks are required for eligibility.