Emergency Call Taker — Join a 24/7 Critical-Response Team

Public Safety Dispatch Network; Clay Township (MI); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency calls from Harsens Island, MI. You will verify locations, collect callback information, and enter data into dispatch software while following established procedures.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, background checks, and potential certifications are required, with variable shifts and scheduling depending on the

Qualifications

• High school diploma or recognized equivalent required.
• Some vacancies accept applicants without dispatch experience; prior dispatch experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers to handle emergency and nonemergency calls from Harsens Island, MI. You will verify locations, collect callback information, and enter data into dispatch software while following established procedures.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training, background checks, and potential certifications are required, with variable shifts and scheduling depending on the