Crisis Unit Coordinator — Admin & Care Coordination

Connections Health Solutions; Harrisburg (Dauphin County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401k plan

PTO

Parental leave

Employee assistance program

Job summary

Connections Health Solutions is seeking a Unit Coordinator to provide essential administrative support to clinical services, ensuring smooth unit operations and accurate documentation within the Electronic Health Record system.

You will manage registration, insurance verification, security, and coordination with the clinical team. Candidates should have strong clerical experience, customer service skills, and be able to obtain notary status within 90 days.

Qualifications

• High School Diploma or Equivalent is required.
• 1 year of exceptional customer service-oriented work experience.
• 3 years of clerical experience.
• Must obtain Notary within first 90 days.
• Must be able to perform Safe Clinch patient restraint techniques.
• Must pass background checks: Child Abuse Clearance, FBI Background Check, Pennsylvania State Police Criminal Record Check.
• Vaccination policy requires full vaccination or valid exemption.

Responsibilities

• Register individuals for services and verify Medicaid eligibility and health plan enrollment.
• Coordinate with clinical staff to communicate concerns about psychiatric or medical presentations.
• Greet and manage visitors with security protocols and badges.
• Oversee and update the EHR, coordinate discharge with facilities, manage records.
• Obtain and manage clinical records and communicate with physicians and nurses.
• Assist with 302 involuntary processes and interdepartmental communication.
• Coordinate ordering of meals, equipment, and unit supplies.
• Provide excellent customer service to families, visitors, and vendors.
• Answer calls, transfer information, and relay messages.
• Perform additional duties to support unit efficiency.

Skills

Customer service

Clerical work

Notary within 90 days

Safe Clinch restraint

Background checks coordination

Education

High School Diploma or Equivalent

Job description

Connections Health Solutions is seeking a Unit Coordinator to provide essential administrative support to clinical services, ensuring smooth unit operations and accurate documentation within the Electronic Health Record system.

You will manage registration, insurance verification, security, and coordination with the clinical team. Candidates should have strong clerical experience, customer service skills, and be able to obtain notary status within 90 days.