Crisis Care Unit Coordinator - Behavioral Health

Connections Health Solutions; Leesburg (VA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

401k plan with company match

PTO 160 hours + holidays

Parental leave

Life Insurance & AD&D

Job summary

Connections Health Solutions in Leesburg, VA, is seeking a Unit Coordinator to provide administrative and clerical support for clinical services. You will oversee registration, insurance verification, and coordination with clinical staff to ensure efficient functioning of the unit.

This role requires strong customer service and clerical experience, notary eligibility within 90 days, and the ability to follow security procedures.

Qualifications

• High School Diploma or equivalent is required.
• 1 year of exceptional customer service experience.
• 3 years of clerical experience.
• Must be a Notary or able to become one within 90 days.
• Must be able to perform Safe Clinch patient restraint techniques.
• Must pass Virginia background checks.

Responsibilities

• Register individuals for services and verify Medicaid eligibility and insurance.
• Coordinate with clinical staff and communicate concerns to the appropriate team.
• Greet visitors and manage security and logbooks.
• Oversee patient records in the EHR and coordinate discharges.
• Obtain requested clinical records and relay to physicians and nurses.
• Assist with ECO/TDO and serve as liaison across departments.
• Order meals and maintain unit supplies for daily activities.
• Provide excellent customer service and welcome families and vendors.
• Answer calls, provide information, and take messages as needed.
• Complete required training and attend monthly meetings.

Skills

Customer service

Clerical experience

Notary

Safety restraint

Education

High School Diploma or equivalent

Job description

Leesburg, Virginia, United States

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do:

TheUnit Coordinator provides administrative and clerical support of clinical services. Oversee individual registration process, insurance verification, answering phones , general office projects, tracking of unit census and coordination with clinical staff to ensure efficient functioning of the unit.

• Registers individuals for services, including verification ofMedicaideligibility, enrollment witha health plan, and/or confirmation of other third-party insurers. Collectsappropriate authorizationsand release of information documents.Schedules appointments (if applicable).
• Works collaboratively with the clinical team and communicates any concerns regarding an individual's presentation (psychiatric or medical) to the appropriate discipline.
• Greets and receives visitors. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Oversee episode of care in electronic health record with accuracy and efficiency. Coordinates the discharge of individuals with other inpatient facilities and within the electronic health records.
• Obtains clinical records/documents as requested. Communicate information to physicians, nurses and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers.
• Assists with ECO/TDO process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.
• Coordinates the ordering of individual meals, equipment, and maintains unit supplies necessary for daily activities.
• Promotes a welcoming environment with excellent customer service. Serves as a resource for families, visitors and vendors.
• Answer incoming calls, provide information, transfer calls and/or take messages as necessary.
• Complete all required training, attend monthly meetings, and maintain required competencies.
• Coordinates civil commitment process with all necessary stakeholders, notarizes legal petitions.
• Performs all other duties as assigned.

What You'll Bring:

• High School Diploma or equivalent
• 1 year of exceptional service customer service-oriented work experience
• 3 years of clerical experience
• Current Notary or have the ability to become a notary within the first 90 days
• Must be able to perform Safe Clinch patient restraint techniques

The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition

• State of Virginia Fingerprint Clearance
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search

It would be great if you had:

• Previous behavioral health experience

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance Employer.

Actual compensation is based on relevant experience, education, internal equity, and budget.

$24 - $26.91 USD

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Recruitment Fraud Warning

Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.

Please note:

• Official communications come only from an email address ending in @connectionshs.com.
• We will never extend an offer without completing our formal interview process.
• We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process.

If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact [e-mail] to verify its authenticity before responding.

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