Crisis Support Navigator (Chat/Text)

Coleman Professional Services; Lima (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA (Flexible Spending Account)

Wellness reimbursement

3 weeks paid time off (PTO)

Bereavement leave

Collaborative team environment

Job summary

Coleman Health Services in Lima, Ohio is hiring a Crisis Line Specialist to provide crisis intervention via chat or text. The role includes risk assessments, safety planning, and collaborative care with a supportive team. A high school diploma is required, with additional credentials preferred.

The position offers competitive wages of $21.00 per hour, comprehensive benefits, and opportunities for professional growth within a mission-driven nonprofit organization.

Qualifications

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Responsibilities

• Provide crisis intervention, support, and referrals via phone or text.
• Complete risk assessments via chat or text.
• Collaborate with the visitor to create a safety plan.
• Demonstrate empathy, professionalism, and sound clinical judgment in all work.
• Coordinate with team members to meet client needs.
• Consult with a supervisor as appropriate for clinical needs.
• Accurately document client interactions.

Skills

Crisis intervention

Empathy

Effective communication

Risk assessment

Documentation

Team collaboration

Customer service

Education

High school diploma or equivalent

Tools

Phone/text chat tools

Job description

Coleman Health Services in Lima, Ohio is hiring a Crisis Line Specialist to provide crisis intervention via chat or text. The role includes risk assessments, safety planning, and collaborative care with a supportive team. A high school diploma is required, with additional credentials preferred.

The position offers competitive wages of $21.00 per hour, comprehensive benefits, and opportunities for professional growth within a mission-driven nonprofit organization.