Crisis Line Specialist

Coleman Professional Services; Lima (OH); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

Annual wellness reimbursement

3 weeks Paid time off (PTO)

Job summary

Coleman Health Services in Lima, Ohio is seeking a Crisis Line Specialist to provide crisis intervention via phone or text. You will assess risk, help create a safety plan, and document interactions with clients in a compassionate, professional manner.

The role requires a high school diploma or equivalent, with preferred associates degree and crisis intervention experience. The position offers benefits and a collaborative team environment in a community-focused nonprofit setting.

Qualifications

• High school diploma or equivalent required.
• Criminal background check and driving record check required if selected.
• Preferred experience in crisis intervention.
• Experience in motivational interviewing, crisis intervention, and trauma-informed care preferred.

Responsibilities

• Provide crisis intervention, support, and referrals via phone or text.
• Complete risk assessments via chat or text.
• Collaborate with clients to create a safety plan.
• Document interactions accurately and professionally.
• Work with team members to ensure client needs are met.
• Consult with a supervisor on clinical needs as appropriate.

Skills

Crisis intervention

Empathy

Communication skills

Education

High school diploma or equivalent

Associate's degree

Job description

Coleman Health Services, a nationally recognized nonprofit provider of behavioral health and rehabilitation programs to foster recovery, build independence, and change destinies for individuals, families, and businesses in our community. We are seeking a Crisis Line Specialist in Lima, Ohio. In this role, you will provide crisis intervention support via phone or text.

Employee Package Includes

• Wages of $21.00 per hour


• Health, dental, and vision insurance


• Flexible Spending Account (FSA)


• Annual wellness reimbursement


• 3 weeks Paid time off (PTO) accrued during the first year


• Supportive and collaborative team environment


• Strong commitment to providing high-quality care

Job Duties

• Provide crisis intervention, support, and referrals via phone or text.


• Effectively complete risk assessments via chat or text


• Work collaboratively with the visitor to create a safety plan


• Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgment in the course of all work.


• Collaborate with other team members to ensure client needs are met


• Consult with a supervisor on clinical needs as appropriate


• Accurately document interactions

Available Shifts

Minimum Qualifications

• High school diploma or equivalent.


• Must be willing to complete and have favorable results for criminal background check and driving check if selected for the position

Preferred Qualifications

• Associate's degree in a related field.


• Experience in crisis intervention.


• Past or current experience in motivational interviewing, crisis intervention, and trauma informed care is preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. E.O.E. Persons with a disability can request an accommodation to complete the application process by emailing [e-mail] with the subject line \"Accommodation Request.\"