Crisis Intervention Counselor – Phone & Text Support

Coleman Professional Services; Warren (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Flexible Spending Account (FSA)

Annual wellness reimbursement

Bereavement time off

Supportive and collaborative team

High-quality care commitment

Job summary

Coleman Health Services in Warren, Ohio is seeking a Crisis Line Specialist to provide crisis intervention, support, and referrals via phone or text to individuals in our community.

You will assess risk, help create safety plans, document interactions, and collaborate with team members while upholding professionalism and empathy. A high school diploma is required; an Associate's degree and crisis intervention experience are preferred.

Qualifications

• High school diploma or equivalent.
• Must pass criminal background and driving checks if selected.
• Associate's degree in a related field (preferred).
• Experience in crisis intervention (preferred).

Responsibilities

• Provide crisis intervention, support, and referrals via phone or text.
• Effectively complete risk assessments via chat or text.
• Work collaboratively with the visitor to create a safety plan.
• Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgment in the course of all work.
• Collaborate with other team members to ensure client needs are met.
• Consult with a supervisor on clinical needs as appropriate.
• Accurately document interactions.

Skills

Crisis intervention

Empathy

Professionalism

Customer service

Clinical judgment

Risk assessment

Documentation

Education

High school diploma

Associate's degree (preferred)

Job description

Coleman Health Services in Warren, Ohio is seeking a Crisis Line Specialist to provide crisis intervention, support, and referrals via phone or text to individuals in our community.

You will assess risk, help create safety plans, document interactions, and collaborate with team members while upholding professionalism and empathy. A high school diploma is required; an Associate's degree and crisis intervention experience are preferred.