Crisis Line Specialist - Chat/Text

Coleman Professional Services; Lima (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA (Flexible Spending Account)

Wellness reimbursement

3 weeks paid time off (PTO)

Bereavement leave

Collaborative team environment

Job summary

Coleman Health Services in Lima, Ohio is hiring a Crisis Line Specialist to provide crisis intervention via chat or text. The role includes risk assessments, safety planning, and collaborative care with a supportive team. A high school diploma is required, with additional credentials preferred.

The position offers competitive wages of $21.00 per hour, comprehensive benefits, and opportunities for professional growth within a mission-driven nonprofit organization.

Qualifications

• ioctl:placeholder

Responsibilities

• Provide crisis intervention, support, and referrals via phone or text.
• Complete risk assessments via chat or text.
• Collaborate with the visitor to create a safety plan.
• Demonstrate empathy, professionalism, and sound clinical judgment in all work.
• Coordinate with team members to meet client needs.
• Consult with a supervisor as appropriate for clinical needs.
• Accurately document client interactions.

Skills

Crisis intervention

Empathy

Effective communication

Risk assessment

Documentation

Team collaboration

Customer service

Education

High school diploma or equivalent

Tools

Phone/text chat tools

Job description

Coleman Health Services, a nationally recognized nonprofit provider of behavioral health and rehabilitation programs to foster recovery, build independence, and change destinies for individuals, families, and businesses in our community. We are seeking a Crisis Line Specialist in Lima, Ohio. In this role, you will provide crisis intervention support via chat or text.

Employee Package Includes

• Wages of $21.00 per hour
• Health, dental, and vision insurance
• Flexible Spending Account (FSA)
• Annual wellness reimbursement
• Three weeks of paid time off accrued during the first year
• Bereavement time off
• Supportive and collaborative team environment
• Strong commitment to providing high-quality care

Job Duties

• Provide crisis intervention, support, and referrals via phone or text.
• Effectively complete risk assessments via chat or text
• Work collaboratively with the visitor to create a safety plan
• Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgment in the course of all work.
• Collaborate with other team members to ensure client needs are met
• Consult with a supervisor on clinical needs as appropriate
• Accurately document interactions

Available Shifts

Minimum Qualifications

• High school diploma or equivalent.
• Must be willing to complete and have favorable results for criminal background check and driving check if selected for the position

Preferred Qualifications

• Associate's degree in a related field.
• Experience in crisis intervention.
• Past or current experience in motivational interviewing, crisis intervention, and trauma informed care is preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. E.O.E. Persons with a disability can request an accommodation to complete the application process by emailing [e-mail] with the subject line "Accommodation Request."