Crisis Line Specialist - Mobile

Coleman Professional Services; Lima (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA

Wellness reimbursement

Paid time off

Bereavement leave

Collaborative team environment

Commitment to high-quality care

Job summary

Coleman Health Services in Lima, Ohio is seeking a Crisis Line Specialist to provide crisis intervention support via chat or text. You will perform risk assessments, collaborate with clients to create safety plans, and document interactions with care and professionalism.

The role requires a high school diploma and willingness to pass background and driving checks; preferred qualifications include an associate's degree and experience in crisis intervention, motivational interviewing, and

Qualifications

• High school diploma or equivalent.
• Must be willing to complete and have favorable results for criminal background check and driving check if selected for the position.
• Associate's degree is preferred; experience in crisis intervention is preferred.
• Past or current experience in motivational interviewing, crisis intervention, and trauma-informed care is preferred.

Responsibilities

• Provide crisis intervention, support, and referrals via phone or text.
• Effectively complete risk assessments via chat or text
• Work collaboratively with the visitor to create a safety plan
• Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgment in all work.
• Collaborate with other team members to ensure client needs are met
• Consult with a supervisor on clinical needs as appropriate
• Accurately document interactions

Skills

Crisis intervention

Motivational interviewing

Trauma-informed care

Education

Associate's degree in a related field

Job description

Coleman Health Services, a nationally recognized nonprofit provider of behavioral health and rehabilitation programs to foster recovery, build independence, and change destinies for individuals, families, and businesses in our community. We are seeking a Crisis Line Specialist in Lima, Ohio. In this role, you will provide crisis intervention support via chat or text.

Employee Package Includes

• Wages of $21.00 per hour
• Health, dental, and vision insurance
• Flexible Spending Account (FSA)
• Annual wellness reimbursement
• Three weeks of paid time off accrued during the first year
• Bereavement time off
• Supportive and collaborative team environment
• Strong commitment to providing high-quality care

Job Duties

• Provide crisis intervention, support, and referrals via phone or text.
• Effectively complete risk assessments via chat or text
• Work collaboratively with the visitor to create a safety plan
• Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgment in the course of all work.
• Collaborate with other team members to ensure client needs are met
• Consult with a supervisor on clinical needs as appropriate
• Accurately document interactions

Available Shifts

Minimum Qualifications

• High school diploma or equivalent.
• Must be willing to complete and have favorable results for criminal background check and driving check if selected for the position

Preferred Qualifications

• Associate's degree in a related field.
• Experience in crisis intervention.
• Past or current experience in motivational interviewing, crisis intervention, and trauma informed care is preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. E.O.E. Persons with a disability can request an accommodation to complete the application process by emailing [e-mail] with the subject line "Accommodation Request."