Crisis Line Specialist - Chat/Text Support

Coleman Professional Services; Lima (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSA

Wellness reimbursement

Paid time off

Bereavement leave

Collaborative team environment

Commitment to high-quality care

Job summary

Coleman Health Services in Lima, Ohio is seeking a Crisis Line Specialist to provide crisis intervention support via chat or text. You will perform risk assessments, collaborate with clients to create safety plans, and document interactions with care and professionalism.

The role requires a high school diploma and willingness to pass background and driving checks; preferred qualifications include an associate's degree and experience in crisis intervention, motivational interviewing, and

Qualifications

• High school diploma or equivalent.
• Must be willing to complete and have favorable results for criminal background check and driving check if selected for the position.
• Associate's degree is preferred; experience in crisis intervention is preferred.
• Past or current experience in motivational interviewing, crisis intervention, and trauma-informed care is preferred.

Responsibilities

• Provide crisis intervention, support, and referrals via phone or text.
• Effectively complete risk assessments via chat or text
• Work collaboratively with the visitor to create a safety plan
• Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgment in all work.
• Collaborate with other team members to ensure client needs are met
• Consult with a supervisor on clinical needs as appropriate
• Accurately document interactions

Skills

Crisis intervention

Motivational interviewing

Trauma-informed care

Education

Associate's degree in a related field

Job description

Coleman Health Services in Lima, Ohio is seeking a Crisis Line Specialist to provide crisis intervention support via chat or text. You will perform risk assessments, collaborate with clients to create safety plans, and document interactions with care and professionalism.

The role requires a high school diploma and willingness to pass background and driving checks; preferred qualifications include an associate's degree and experience in crisis intervention, motivational interviewing, and