Crisis Line Specialist

Coleman Professional Services; Chillicothe (OH); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Wages of $21/hour

Flex Spending Account

Annual Wellness reimbursement

Three weeks of paid time off

Bereavement time off

Excellent team environment

Job summary

Coleman Professional Services in Chillicothe, Ohio, is seeking a dedicated Crisis Line Specialist to provide crisis intervention and support. This in-office position emphasizes community engagement and effective customer service. Ideal candidates will have a High School Diploma and three years of mental health experience.

The role includes responsibilities such as telephone screening, community relationship building, and maintaining clinical records. Coleman offers a competitive package including $21/hour wages and benefits.

Qualifications

• High School Diploma is required.
• Experience of three years in mental health services is mandatory.
• Certification in crisis intervention is preferred.

Responsibilities

• Provide crisis intervention and support via phone or face-to-face.
• Serve as point person for community constituencies.
• Demonstrate effective customer service skills and clinical judgement.
• Complete telephone screening to assess consumer needs.

Skills

Crisis intervention

Customer service skills

Clinical judgement

Effective communication

Education

High School Diploma

Bachelor's degree in behavioral health related field

Job description

Coleman Health Services is a nationally recognized not-for-profit provider of behavioral health and rehabilitation programs to foster recovery, build independence, and change destinies for individuals, families, and businesses in our community. We are seeking a Crisis Line Specialist for our facility in Chillicothe, Ohio. Please note, this is an in-office position, not hybrid or remote.

Employee Package Includes

• Wages of $21/hour
• Flex Spending Account
• Annual Wellness reimbursement
• Accrue three weeks of paid-time off during first year
• Bereavement time off
• Excellent team environment
• Highest commitment to quality care

Responsibilities

• Provide crisis intervention, support, information, and referral by phone and/or face-to-face.
• Serve as point person for community constituencies as needed.
• Demonstrate sensitivity, empathy, objectivity, professionalism, effective customer service skills, and sound clinical judgement in the course of all work.
• Complete telephone screening and triage to determine the needs and desires of consumers, including triaging and collecting information from Police and First Responders.
• Build and maintain community relationships with personnel at community agencies, State behavioral health organizations, and local hospitals with behavioral health units.
• Collect insurance, open clients into the Electronic Health Record, scan documents, manage releases of information, coordinate with hospitals and other placement providers.

Minimum Qualifications

• High School Diploma
• Three years of experience with mental health services

Preferred Qualifications

• Bachelor's degree in behavioral health related field
• Certification or similar credentials in crisis intervention, de-escalation, or mediation
• Completion of advanced CIT Training at state or national level.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. E.O.E. Persons with a disability can request an accommodation to complete the application process by emailing [e-mail] with the subject line "Accommodation Request." Coleman Health Services complies with the Federal Drug Free Workplace Act.