Crisis Support Specialist (Text & Phone)

Coleman Professional Services; Lima (OH); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

Annual wellness reimbursement

3 weeks Paid time off (PTO)

Job summary

Coleman Health Services in Lima, Ohio is seeking a Crisis Line Specialist to provide crisis intervention via phone or text. You will assess risk, help create a safety plan, and document interactions with clients in a compassionate, professional manner.

The role requires a high school diploma or equivalent, with preferred associates degree and crisis intervention experience. The position offers benefits and a collaborative team environment in a community-focused nonprofit setting.

Qualifications

• High school diploma or equivalent required.
• Criminal background check and driving record check required if selected.
• Preferred experience in crisis intervention.
• Experience in motivational interviewing, crisis intervention, and trauma-informed care preferred.

Responsibilities

• Provide crisis intervention, support, and referrals via phone or text.
• Complete risk assessments via chat or text.
• Collaborate with clients to create a safety plan.
• Document interactions accurately and professionally.
• Work with team members to ensure client needs are met.
• Consult with a supervisor on clinical needs as appropriate.

Skills

Crisis intervention

Empathy

Communication skills

Education

High school diploma or equivalent

Associate's degree

Job description

Coleman Health Services in Lima, Ohio is seeking a Crisis Line Specialist to provide crisis intervention via phone or text. You will assess risk, help create a safety plan, and document interactions with clients in a compassionate, professional manner.

The role requires a high school diploma or equivalent, with preferred associates degree and crisis intervention experience. The position offers benefits and a collaborative team environment in a community-focused nonprofit setting.