Crisis & Referral Specialist (Remote, 24/7 Support)

Elevance Health, Inc.; Carson City (NV); Remoto; USD 48.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

401(k) + match

Equity stock purchase plan

Descrizione del lavoro

Elevance Health seeks a Crisis & Referral Specialist for a virtual role with potential in-person training. The position involves screening and assessing callers, providing telephonic intervention and de-escalation, and ensuring HIPAA/compliance. Training occurs Monday–Friday and shifts include weekends.

A BS/BA in a human services field is preferred, with experience in behavioral health. This is a 24-hour call center role offering flexibility and full-time opportunities, with comprehensive

Competenze

• Screening and assessing risk to determine immediate action.
• Provide telephonic intervention and de-escalation to callers.
• Ensure compliance with HIPAA, OSHA and related regulations.
• BS/BA in mental health or human services preferred.

Mansioni

• Screen, assess and train callers using established protocols.
• Conduct safety screenings to gauge risk to individuals or others.
• Provide telephonic crisis intervention and de-escalation.
• Coordinate with program policies to ensure regulatory compliance.

Descrizione del lavoro

Elevance Health seeks a Crisis & Referral Specialist for a virtual role with potential in-person training. The position involves screening and assessing callers, providing telephonic intervention and de-escalation, and ensuring HIPAA/compliance. Training occurs Monday–Friday and shifts include weekends.

A BS/BA in a human services field is preferred, with experience in behavioral health. This is a 24-hour call center role offering flexibility and full-time opportunities, with comprehensive