Crisis Dispatch & Care Coordinator - Night Shift (Hybrid)

Crisis Preparation and Recovery; Tempe (AZ); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Crisis Preparation and Recovery seeks a Crisis Operations Specialist to ensure timely distribution of dispatch requests, coordinate transfers, and communicate with outside agencies for appropriate care. The role requires crisis background, strong communication, and meticulous documentation within a hybrid Tempe environment.

The position is full-time, in-office Thursday/Friday per shift, with remote work options.

Qualifications

• Professional crisis response experience preferred.
• Ability to manage multiple tasks with attention to detail.
• Strong communication skills in a clinical setting.

Responsibilities

• Answer all calls promptly and professionally.
• Distribute dispatch requests to crisis counselors.
• Send patient referral packets to receiving facilities via electronic fax.
• Address customer concerns in a professional manner.
• Coordinate with team and external sources to ensure appropriate care.
• Document coordination and update hospital staff on transfers.
• Gather demographic information accurately for new clients.
• Assess callers for danger to self or others and determine actions.
• Screen new or existing clients for scheduling and referrals.
• Adhere to HIPAA privacy regulations.
• Maintain reliable attendance.
• Perform other duties as assigned.

Skills

Crisis coordination

Multitasking

Customer service

HIPAA compliance

Education

Behavioral Health Technician (BHT) certification

Job description

Crisis Preparation and Recovery seeks a Crisis Operations Specialist to ensure timely distribution of dispatch requests, coordinate transfers, and communicate with outside agencies for appropriate care. The role requires crisis background, strong communication, and meticulous documentation within a hybrid Tempe environment.

The position is full-time, in-office Thursday/Friday per shift, with remote work options.