Crisis Operations Specialist

Crisis Preparation and Recovery; Tempe (AZ); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Crisis Preparation and Recovery seeks a Crisis Operations Specialist to ensure timely distribution of dispatch requests, coordinate transfers, and communicate with outside agencies for appropriate care. The role requires crisis background, strong communication, and meticulous documentation within a hybrid Tempe environment.

The position is full-time, in-office Thursday/Friday per shift, with remote work options.

Qualifications

• Professional crisis response experience preferred.
• Ability to manage multiple tasks with attention to detail.
• Strong communication skills in a clinical setting.

Responsibilities

• Answer all calls promptly and professionally.
• Distribute dispatch requests to crisis counselors.
• Send patient referral packets to receiving facilities via electronic fax.
• Address customer concerns in a professional manner.
• Coordinate with team and external sources to ensure appropriate care.
• Document coordination and update hospital staff on transfers.
• Gather demographic information accurately for new clients.
• Assess callers for danger to self or others and determine actions.
• Screen new or existing clients for scheduling and referrals.
• Adhere to HIPAA privacy regulations.
• Maintain reliable attendance.
• Perform other duties as assigned.

Skills

Crisis coordination

Multitasking

Customer service

HIPAA compliance

Education

Behavioral Health Technician (BHT) certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Crisis Operations Specialist

Full Time Clerical Tempe, AZ, US

2 days ago Requisition ID: 1347

Salary Range: $18.50 To $24.47 Annually

Job Posting Title Crisis Operations Specialist (Night Shift)

Shift:Every other Wednesday and Thursday-Saturday 6:45p-7:15p
IN OFFICE REQUIREMENT - THURSDAY/FRIDAY

Status: Full-time | Location: Hybrid - Tempe Clinic & Remote Department: Crisis | Reports To: Crisis Operations Manager FLSA Status: Non-Exempt | Pay Class: Hourly

Position Summary

A Crisis Operations Specialist will be responsible for ensuring timely distribution of dispatch requests from all contracted hospitals to crisis counselors, coordination of patient transfer from the current hospital facility, and communication with outside agencies to provide the appropriate level of care for each client.

At CPR, we are committed to making diversity, equity, inclusion, and belonging an integral part of our daily operations. We strive to hire and retain talented, diverse, and creative individuals, and we are dedicated to ensuring equitable treatment by promoting fairness and respect at every level of our organization.

Knowledge and Skills

Communication must be professional, clear, calm, and sensitive at all times

Demonstrate superb multi-tasking skills to effectively accomplish multiple competing tasks

Maintain phone and computer handling skills

High-level attention to detail and accuracy

Typing by touch skills are necessary in order to properly document

Customer service and/or crisis background, maintain email etiquette, must be able to work effectively both independently and as a member of a growing team

Acts ethically and honestly and applies those behaviors to daily work activities

Primary Duties and Responsibilities

Answer all calls in a timely and professional manner

Distribute dispatch requests to crisis counselors fairly and in a timely manner

Distribute patient referral packets to receiving facilities via electronic fax as needed

Address customer concerns in a professional manner

Communicate with team members, other internal staff, and outside sources to ensure the best coordination of care for each individual

Complete follow up on transfer board regularly throughout each shift

Update hospital staff regarding status of patient transfer regularly throughout each shift

Documentation of all coordination

Gather new client demographic information and document accurately in the appropriate format

Assess callers for danger to self/danger to others and determine the appropriate course of action

Conduct screens for new, or existing, clients to help get them scheduled and/or connected with appropriate services

Adhere to HIPAA privacy and confidentiality regulations and guidelines

Reliable and predictable attendance is an essential job function.

Other duties as assigned

Qualifications and Education Requirements

Qualify as a Behavioral Health Technician (BHT)