Crisis Care Engagement Specialist - Living Room

One Hope United; Springfield (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Tuition assistance

Vacation days

Medical benefits

Retirement plan

Job summary

One Hope United seeks an Living Room FT Engagement Specialist in Springfield, IL. The role supports the Crisis Care service team, providing crisis response in collaboration with a mobile crisis team.

Duties include direct on-site crisis intervention, client advocacy, and coordination with community resources to promote crisis stability. The Engagement Specialist will work non-traditional hours as needed, maintain HIPAA-compliant records, and participate in joint efforts with partner agencies to

Qualifications

• CRSS/CPRS preferred.
• Peer engagement/home visiting experience desired.
• Lived experience as a consumer of mental health or substance abuse services.
• Preferred 3 years post lived experience.
• Reliable transportation, valid driver's license and OHU auto-insurance requirements.
• Community resource experience preferred.

Responsibilities

• Provides Crisis Intervention Services within scheduled shift; 24/7/365 operations.
• Response to crisis occurs in person on site at Living Room Location.
• Work outside regular hours, weekends and holidays as needed.
• Engage with clients, advocate, support, and establish links to community resources.
• Maintain HIPAA-compliant documentation and coordinate with crisis teams.
• Testify in court when subpoenaed or directed by supervisor.
• Collaborate with partners (law enforcement, hospitals, schools) for coordinated services.
• Transport individuals as required within safety guidelines.

Skills

Computer skills (Windows)

Interpret instructions

Reading comprehension

Report writing

Public speaking

Discretion & confidentiality

Education

High school diploma / GED

Job description

One Hope United seeks an Living Room FT Engagement Specialist in Springfield, IL. The role supports the Crisis Care service team, providing crisis response in collaboration with a mobile crisis team.

Duties include direct on-site crisis intervention, client advocacy, and coordination with community resources to promote crisis stability. The Engagement Specialist will work non-traditional hours as needed, maintain HIPAA-compliant records, and participate in joint efforts with partner agencies to