Crisis Response & Engagement Specialist

One Hope United; Vernon (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition assistance

Paid vacation days

Paid personal days

Paid sick days

Mental Health Day

Health benefits

Job summary

One Hope United seeks an Engagement Specialist to support the Crisis Care service team and community residents in crisis. You will engage, advocate for, and link individuals and families to crisis-stabilizing resources, maintaining direct working relationships and follow-up.

The role requires crisis response, collaboration with partners, and flexibility to work outside regular hours. A strong commitment to equitable access to mental health resources is essential.

Qualifications

• High school diploma or GED required.
• Experience in crisis intervention is a plus.
• Lived experience with mental health or substance abuse services is valued per funder requirements.

Responsibilities

• Provide crisis response during on-call rotation within established timeframes.
• Engage, advocate for, and support individuals and families during crises.
• Engage with community partners and coordinate referrals and resources.
• Maintain accurate written documentation of interactions and services provided.
• Work flexible hours including evenings, weekends, and holidays as needed.
• Transport individuals safely when required and follow safety guidelines.

Skills

Crisis intervention

Community engagement

Advocacy

Team collaboration

Education

High school diploma / GED

Job description

One Hope United seeks an Engagement Specialist to support the Crisis Care service team and community residents in crisis. You will engage, advocate for, and link individuals and families to crisis-stabilizing resources, maintaining direct working relationships and follow-up.

The role requires crisis response, collaboration with partners, and flexibility to work outside regular hours. A strong commitment to equitable access to mental health resources is essential.