Crew Chief: Emergency Mitigation & Restoration

Insurcomm Restoration; Wilmington (NC); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401(k) with company match

PTO and paid holidays

Company vehicle

Tech stipend

Branded merch and gear

Job summary

Insurcomm Restoration is seeking a Lead Mitigation Technician (Crew Chief Level) to head emergency restoration projects for fire, water, mold, sewer, and storm events in Wilmington/Jacksonville, NC. You will lead the crew, enforce safety standards, and ensure efficient project execution in line with company and IICRC standards.

You will mentor technicians, coordinate with the Contents Division, and maintain precise documentation and communication with clients and adjusters.

Qualifications

• IICRC WRT certification (or willingness to obtain immediately).
• Experience leading a mitigation crew and managing job-site workflow.
• Proficiency with hand and power tools.
• Ability to lift up to 50 lbs and perform physical labor in varying environments.
• Strong communication, leadership, and interpersonal skills.
• Customer-service mindset and the ability to interact with clients and adjusters.

Responsibilities

• Lead and supervise mitigation crews on residential and commercial job sites.
• Respond to emergency mitigation calls and assess property damage.
• Perform water extraction, structural drying, and other mitigation services per IICRC standards.
• Develop drying plans and monitor equipment placement and moisture goals.
• Remove and dispose of damaged building materials safely and efficiently.
• Decontaminate, clean, and deodorize affected interior spaces.
• Collaborate with Contents Division to clean, pack, and store salvageable items.
• Document job progress using photos, moisture readings, and notes in PSA and other software.
• Communicate clearly with clients, adjusters, and internal teams.
• Maintain a clean, organized, and safe job site at all times.
• Train and mentor Mitigation Technicians to uphold quality and safety standards.
• Follow warehouse and vehicle protocols and document consumables.

Skills

Leadership

Communication

Customer service

Team management

Safety mindset

Tools

Proven Jobs

Encircle

Docusketch

Microsoft Teams

Smartphone documentation

Job description

Insurcomm Restoration is seeking a Lead Mitigation Technician (Crew Chief Level) to head emergency restoration projects for fire, water, mold, sewer, and storm events in Wilmington/Jacksonville, NC. You will lead the crew, enforce safety standards, and ensure efficient project execution in line with company and IICRC standards.

You will mentor technicians, coordinate with the Contents Division, and maintain precise documentation and communication with clients and adjusters.