Lead Mitigation Technician - Emergency Restoration Lead

Insurcomm Restoration; Jacksonville (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive hourly pay based on exp.

Health, dental, and vision coverage

401(k) with company match

PTO and holidays

Job summary

Insurcomm Restoration in Wilmington/Jacksonville, NC, is seeking a Lead Mitigation Technician (Crew Chief Level) to take charge of emergency restoration projects for residential and commercial properties. You will lead the crew, ensure safety and professional standards, and drive efficient execution per company and IICRC guidelines.

This field-based, full-time role requires proven leadership, restoration experience, and strong communication with clients, adjusters, and teams.

Qualifications

• IICRC WRT certification (or willingness to obtain immediately).
• Prior experience in restoration, mitigation, or construction.
• Demonstrated ability to lead a crew and manage job site workflow.
• Proficiency with hand and power tools.
• Ability to lift up to 50 lbs and perform physical labor.

Responsibilities

• Lead and supervise mitigation crews on residential and commercial job sites.
• Respond to emergency mitigation calls and assess property damage from fire, water, mold, and weather events.
• Perform water extraction, structural drying, and mitigation services per IICRC standards.
• Develop drying plans and monitor moisture goals and equipment placement.
• Document progress with photos, readings, and notes using PSA and other software.
• Communicate clearly with clients, adjusters, and internal teams.
• Maintain a safe, organized job site and proper PPE usage.
• Train and mentor mitigation technicians to uphold quality and safety.

Skills

IICRC WRT

Crew leadership

Communication

Interpersonal skills

MS Teams

Education

ASD certification

IICRC WRT certification (required)

Tools

Proven Jobs

Encircle

Docusketch

Job description

Insurcomm Restoration in Wilmington/Jacksonville, NC, is seeking a Lead Mitigation Technician (Crew Chief Level) to take charge of emergency restoration projects for residential and commercial properties. You will lead the crew, ensure safety and professional standards, and drive efficient execution per company and IICRC guidelines.

This field-based, full-time role requires proven leadership, restoration experience, and strong communication with clients, adjusters, and teams.