Emergency Restoration Project Lead

Insurcomm Restoration; Wilmington (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Performance-based bonus

Health insurance

401(k) with company match

Generous PTO and holidays

Company vehicle

Technology stipend

Job summary

Insurcomm Restoration is seeking a Mitigation Project Manager to lead emergency restoration projects from inspection to completion. You will secure and scope work, manage budgets and schedules, and coordinate with insurance adjusters, crews, and management to deliver high-quality results.

You will oversee profitability, maintain detailed documentation in PSA, and coach technicians while fostering a safety-focused, service-oriented culture at field sites in Wilmington/Jacksonville, NC.

Qualifications

• Strong experience in restoration, mitigation, or related construction field.
• Proven ability to scope losses and write accurate estimates.
• Strong understanding of insurance restoration processes.
• Demonstrated leadership and project management experience.
• Strong communication, negotiation, and organizational skills.
• Ability to multitask and manage multiple active projects.
• IICRC Water (WRT) certification.
• Willingness to obtain additional certifications (Mold, Fire, OSHA, Biohazard, etc.).
• Willingness to participate in On-Call rotation.
• Acceptable driving record.
• Reliable attendance and punctuality.
• Proficiency with job management software and Microsoft Teams.
• Team-oriented mindset with a positive, solution-focused attitude.

Responsibilities

• Inspect losses and determine accurate scopes of mitigation services and associated costs.
• Prepare detailed and profitable estimates for fire, water, wind, vandalism, and related restoration losses.
• Manage approximately $1M+ in annual project volume.
• Reach agreement with insurance adjusters and/or clients on scope and pricing.
• Clearly define project expectations, including scope inclusions/exclusions and finished results.
• Obtain signed contracts and close restoration-related sales.
• Develop production budgets and pre-plan jobs for efficient execution.
• Coordinate daily production needs with the Project Coordinator.
• Relay scope of work to Crew Chiefs and Technicians and remain available for field support.
• Oversee all production on assigned projects to ensure quality control and scope completion.
• Conduct final walkthroughs with Crew Chiefs to ensure client satisfaction.
• Complete change orders, supplemental billings, and open item billings as needed.
• Assist with collections and support accounts receivable processes.
• Accurately track equipment and materials used on jobs.
• Analyze project profitability upon completion to assess estimate accuracy.
• Maintain weekly estimates-in-progress reporting.
• Attend weekly update meetings with A/R and management.
• Ensure daily documentation within PSA, including detailed file notes.
• Follow all company policies and job workflow procedures.
• Provide oversight, accountability, and coaching to Restoration Technicians.
• Assist in recruiting and developing mitigation personnel.

Skills

Restoration/mitigation

Scope writing

Insurance processes

Leadership

Project management

Communication

Multitasking

IICRC WRT

Certifications willingness

On-call rotation

Driving record

Teams proficiency

Team coaching

Tools

Xactimate

MS Teams

Job description

Insurcomm Restoration is seeking a Mitigation Project Manager to lead emergency restoration projects from inspection to completion. You will secure and scope work, manage budgets and schedules, and coordinate with insurance adjusters, crews, and management to deliver high-quality results.

You will oversee profitability, maintain detailed documentation in PSA, and coach technicians while fostering a safety-focused, service-oriented culture at field sites in Wilmington/Jacksonville, NC.