Creole Speaking Receptionist

LaSante Health Center; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

LaSante Health Center in New York is seeking a Call Center Representative to join our patient-focused team. You will handle incoming calls, confirm language preferences, record information into ECW, and direct inquiries to the appropriate departments.

The role emphasizes strong customer service, clear communication, and teamwork to ensure a positive patient experience. Evenings Monday through Friday with a 1pm–9pm shift; Creole-speaking ability is a plus.

Qualifications

• Strong verbal communication skills.
• Previous customer service experience.
• Active listening skills essential.
• Computer literacy required.
• Creole language ability preferred.

Responsibilities

• Answer incoming calls courteously and promptly, confirming language preferences.
• Record information accurately into ECW.
• Provide assistance and information to enhance patient experience.
• Serve as liaison between patients and the health center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Skills

Verbal communication

Customer service

Active listening

Computer literate

Creole speaker

Tools

ECW

Job description

Medical Front Desk/Call Center

Hours: 1pm-9pm Monday-Friday

Medical Front Desk/Call Center

LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.

Responsibilities

• Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
• Record information accurately into ECW
• Provide assistance and information to enhance patient experience.
• Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Qualifications

• Verbal communication skills
• Customer service experience
• Active listening skills
• Computer literate
• Creole Speaker