Creole-Speaking Medical Front Desk Specialist

LaSante Health Center; New York (NY); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

LaSante Health Center in New York is seeking a Call Center Representative to join our patient-focused team. You will handle incoming calls, confirm language preferences, record information into ECW, and direct inquiries to the appropriate departments.

The role emphasizes strong customer service, clear communication, and teamwork to ensure a positive patient experience. Evenings Monday through Friday with a 1pm–9pm shift; Creole-speaking ability is a plus.

Formación

• Strong verbal communication skills.
• Previous customer service experience.
• Active listening skills essential.
• Computer literacy required.
• Creole language ability preferred.

Responsabilidades

• Answer incoming calls courteously and promptly, confirming language preferences.
• Record information accurately into ECW.
• Provide assistance and information to enhance patient experience.
• Serve as liaison between patients and the health center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Conocimientos

Verbal communication

Customer service

Active listening

Computer literate

Creole speaker

Herramientas

ECW

Descripción del empleo

LaSante Health Center in New York is seeking a Call Center Representative to join our patient-focused team. You will handle incoming calls, confirm language preferences, record information into ECW, and direct inquiries to the appropriate departments.

The role emphasizes strong customer service, clear communication, and teamwork to ensure a positive patient experience. Evenings Monday through Friday with a 1pm–9pm shift; Creole-speaking ability is a plus.