Credit Services Specialist I - Collections & Care

HD Supply Canada, Inc; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

HD Supply Canada, Inc. in New Braunfels, TX is seeking a Credit Services Associate I to respond to inbound calls and provide customer service for general account information.

You will gather and translate account data to support receivable collection and ensure accurate order processing and timely delivery. Responsibilities include data entry, order tracking, responding to inquiries by phone, email, or fax, and following up to meet customer expectations.

Qualifications

• HS Diploma or GED strongly preferred.
• 0–2 years of experience in area of responsibility.
• Able to respond to inbound calls and emails.
• Accurate data entry and documentation of notes.

Responsibilities

• Enter customer selections into the order processing system accurately.
• Monitor and track customer orders per credit/collection standards.
• Respond to general customer inquiries via phone, email, and fax.
• Perform follow-up to ensure customer expectations are met.
• Document notes in business systems.
• Resolve issues with late charges and overages/shortages per guidelines.
• Participate in monthly department audits and maintain accurate records.
• Perform other duties as assigned.

Skills

Customer service

Inbound calls

Account information gathering

Data entry

Education

HS Diploma or GED

Tools

Order processing system

CRM software

Job description

HD Supply Canada, Inc. in New Braunfels, TX is seeking a Credit Services Associate I to respond to inbound calls and provide customer service for general account information.

You will gather and translate account data to support receivable collection and ensure accurate order processing and timely delivery. Responsibilities include data entry, order tracking, responding to inquiries by phone, email, or fax, and following up to meet customer expectations.