Credit Services Associate I

HD Supply Management; New Braunfels (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

HD Supply is seeking a customer service representative to respond to inbound calls, provide account information, and gather data to support receivable collection.

Under supervision, you will enter customer selections into the order processing system, monitor orders for on-time delivery, and respond to inquiries via phone, email, or fax.

HS diploma or GED and 0-2 years’ experience preferred; training provided to meet credit/collection standards and maintain accurate records.

Qualifications

• Must have HS Diploma or GED or equivalent.
• 0-2 years of experience in area of responsibility.
• Experience in customer service is a plus.

Responsibilities

• Performs accurate and timely entry of customer selection(s) into order processing system.
• Monitors and tracks customer orders to ensure on-time delivery and adherence to credit/collection standards.
• Responds to general customer account inquiries via telephone, email, and fax.
• Performs follow-up to ensure customer expectations are met.
• Uses business systems to document notes and gather information.
• Resolves issues with customers including processing adjustments on late charges and overages/shortages per guidelines.
• Participates in monthly department standards audits including call assessments and updating account records.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Phone and email communication

Education

HS Diploma or GED

Tools

Order processing system

Business systems

Job description

Job Summary

Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information. Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables.

Major Tasks, Responsibilities, and Key Accountabilities

• Performs accurate and timely entry of customer selection(s) into order processing system.
• Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
• Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.
• Performs necessary follow-up to ensure customer expectations are met.
• Utilizes business systems to document notes and conduct information gathering.
• Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.
• Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and, timely response to general account inquires received via phone, email or fax.
• Performs other duties as assigned.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

No travel required.

Education and Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.