Entry-Level Credit & Collections Specialist

HD Supply Management; New Braunfels (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

HD Supply is seeking a customer service representative to respond to inbound calls, provide account information, and gather data to support receivable collection.

Under supervision, you will enter customer selections into the order processing system, monitor orders for on-time delivery, and respond to inquiries via phone, email, or fax.

HS diploma or GED and 0-2 years’ experience preferred; training provided to meet credit/collection standards and maintain accurate records.

Qualifications

• Must have HS Diploma or GED or equivalent.
• 0-2 years of experience in area of responsibility.
• Experience in customer service is a plus.

Responsibilities

• Performs accurate and timely entry of customer selection(s) into order processing system.
• Monitors and tracks customer orders to ensure on-time delivery and adherence to credit/collection standards.
• Responds to general customer account inquiries via telephone, email, and fax.
• Performs follow-up to ensure customer expectations are met.
• Uses business systems to document notes and gather information.
• Resolves issues with customers including processing adjustments on late charges and overages/shortages per guidelines.
• Participates in monthly department standards audits including call assessments and updating account records.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Phone and email communication

Education

HS Diploma or GED

Tools

Order processing system

Business systems

Job description

HD Supply is seeking a customer service representative to respond to inbound calls, provide account information, and gather data to support receivable collection.

Under supervision, you will enter customer selections into the order processing system, monitor orders for on-time delivery, and respond to inquiries via phone, email, or fax.

HS diploma or GED and 0-2 years’ experience preferred; training provided to meet credit/collection standards and maintain accurate records.