Inbound Credit Support - Onsite & Collect on Every Call

Insight Global; New Braunfels (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Insight Global is seeking entry-level Credit Service Inbound Associates to join its Credit Inbound team in New Braunfels, TX. This team handles frontline credit inquiries and serves as the gateway into the broader credit organization.

Responsibilities include handling ~60 inbound calls daily, providing account information, and collecting payments when applicable. Candidates should be able to work onsite and pass background and drug screening. Call center experience is a plus.

Qualifications

• Prior customer service experience handling high call volumes (50–70 calls/day).
• Ability to collect payment professionally and confidently on calls.
• Reliable and able to work fully onsite; pass background and drug screening.

Responsibilities

• Handle a high volume of inbound calls (approx. 60/day) from customers, internal departments, and sales teams.
• Serve as the first point of contact for credit-related inquiries.
• Provide account information including balances, invoices, statements, and basic status.
• Collect payment on every call when applicable (collect on every call).
• Route calls to collections or other departments when requests fall outside scope.
• Support internal Customer Care and Sales with credit holds, account status, and order questions.
• Maintain a short and sweet call approach for quick resolution and efficiency.

Skills

Customer service

Onsite work

Payment collection

Job description

Insight Global is seeking entry-level Credit Service Inbound Associates to join its Credit Inbound team in New Braunfels, TX. This team handles frontline credit inquiries and serves as the gateway into the broader credit organization.

Responsibilities include handling ~60 inbound calls daily, providing account information, and collecting payments when applicable. Candidates should be able to work onsite and pass background and drug screening. Call center experience is a plus.